603 - 5885 1250 (4 lines) [email protected]

How to get platform match to the boundary completely

1. Firstly, you will need to know the boundary points before proceeding in inputting the platform. You may go to Boundary >> move corner >> select the related boundary >> you can see the boundary points are circled in red circle. 2. These boundary...

How to solve “platforms are located outside convex hull

Convex hull of surveyor point is determined by the surveyor point boundary. You get the message because some platforms  are simply located outside the surveyor point boundary There is an easy way to check whether platform is within or outside the surveyor point...

How to turn the engine method from Matlab to Native

User may encounter this error when trying to proceed to analyze the project. To solve this problem, you may change the engine method used from Matlab to Native. In doing so, you will need to go to Options >> Parameters >> Analysis >> Engine >>...

Cannot load tracing file/ tracing file not appearing problem

(Small red spot occur, as shown in the screenshot). Diagnosis 1: You might not have vdraw convertor properly installed 1. Download VC++ 2008 SP1. 2. Uninstall old vector draw convertor file (if it exists). 3. Install the latest one, please download it from here....

How to read the error log and the event viewer

User may encounter error while using MiTS (MES Modules) and technical team may request  error log or event viewer for their further investigation. 1.How to read the error log   Go to start button and type search ‘%appdata%’ AppData >> Roaming >> MES...

Keywords Not Allowed inside the tracing block

For your tracing file, make sure that it doesn’t contain the following keywords for your block name or layer name: TracingBlock Trace_Games If those layer names are used in your tracing file, please rename them to something else according to the instruction here. A)...